Introduction
Discover how Fast Shipping, a prominent freight forwarding company based in Itajaí, is revolutionizing its services with the MSAI technological solution. This growing company aims for commercial differentiation while simultaneously providing higher-quality service to its existing clients.
About the Company
Fast Shipping is a Santa Catarina-based company established in 2018, comprised of professionals with extensive experience in the freight forwarding market. The company is widely respected for its personalized approach and continuous pursuit of tailor-made solutions for its clients. Their services include international maritime, air, and road transportation, as well as cargo insurance and customs clearance.
Challenges
The Fast Shipping team, led by Rahy (Key Account Coordinator) and Nayara (Sales and Business Development Manager), faced challenges in both the commercial and operational areas:
- Need for More Clients: Traditional prospecting methods, such as cold emails, LinkedIn outreach, and the use of generalist databases, were not yielding sufficient results in terms of acquiring new clients.
- Limited Visibility of Average Maritime Freight Rates: There were no information sources focused on the Latin American region that provided average maritime freight rates, making it difficult to formulate competitive proposals.
Gains with Cheap2Ship’s MSAI
After discovering Cheap2Ship’s MSAI solution, the pioneering freight rate indexing platform in Latin America, Rahy and Nayara gained access to a robust database containing average maritime freight rates for various origin and destination routes.
With MSAI, Fast Shipping obtained the following benefits:
- More Business: Through automatic recommendations to shipping clients on the C2S platform, the company saw a 10% increase in commercial opportunities.
- Enhanced Operational Intelligence: They now have visibility into maritime freight rates for various origin and destination routes, improving operational decision-making.
- Higher Closing Probability: Fast Shipping’s team can show clients the average market rates for each proposal, providing transparency and service quality.
With the assistance of MSAI, Fast Shipping is expanding its horizons and strengthening its position in the freight forwarding sector. This is a story of innovation and service excellence that serves as inspiration for the entire industry.
The MSAI tool that you launched is very cool, with it we can see the average values of sea freight for several. On a day-to-day basis, we are focused on shipments and operational processes. But it is good for us to stop and see what is happening backwards in time and how the values behaved.
And for us, taking process by process, analyzing through our internal system makes this type of analysis a little difficult. MSAI helps a lot with this need, because it manages to get an idea. The importer himself can see how the maritime freight market behaved. When you released this, I thought it was awesome.
Nayara Morais – Sales and Trade Development Manager at Fast Shipping
